Hi guys I have a couple of things to report on the shipping front.  First let me say I'm really really trying to do my best and am being hit by an absolute storm of one bad thing after another here.


Mice and Mystics:  When my fulfillment agency imported thier excel sheet into UPS servers it cut off part of the sheet and not all of the orders went out 2 days ago like they were supposed to.  Also apparently email notices did not go out to let customers know their order has shipped.  So just because you didn't get a notice doesn't mean your order didn't ship.  You can contact me at [email protected] if you are getting nervous about your order.  Please include your invoice number.  I'll do what I can to keep up with the emails and let you know what I know.  I have the tracking numbers of the orders that have shipped.  We sent out all domestic orders of 1x copy of Mice and Mystics via UPS Ground as it was quickest to send them all the same way.

If you are an international customer who ordered yours went out via USPS Priority International, and you should have gotten an email letting you know it shipped.  Yours went out a little after everyone elses because we had to fill out customs forms for every order.


Now the Bodgan part.  The factory printed Bodgan along with a resupply of the rest of the promos but failed to send them to us.  We are having them airshipped in, but this means we can't ship the orders until he gets here.  I know these promos are a big part of why many of you support us with direct orders, I'm incredibly sorry that they are the cause of a delay in us getting you the new stuff you've been waiting on.  I'm still waiting on a tracking number from the factory so I know when they will arrive, but it should be more than a few more days.


I hope you all can find a way to forgive these mishaps and continue to support us.  We'll continue to do our best to make products that you want so badly you are itching to have them.


Comments


I LIKE TAU! commented:

1st! And thanks for the info, PHG is obviously trying. Did you guys have trouble like this for other releases?

Posted on 2012-10-24.

tortugatron commented:

You could make it up to us with custom merc dice ;)

If summoner wars wasn't the best game of all time I might be mad about these delays, but since it is it's cool.

Posted on 2012-10-24.

Killer Lawnmower commented:

I really hope you don't get slammed with problems in the future, you guys don't deserve it.

Posted on 2012-10-24.

Clarissimus commented:

The delay is unfortunate but I appreciate that you posted to explain what happened.

Posted on 2012-10-24.

BTBAM commented:

PHG forever. I'll preorder every item you put out, and wait however long. Love live the Dougs.

Posted on 2012-10-24.

joepinion commented:

" If summoner wars wasn't the best game of all time I might be mad about these delays, but since it is it's cool."

QFT.

Posted on 2012-10-24.

Carthoris commented:

Thanks for the update. Sigh.

Posted on 2012-10-24.

Fataliomega commented:

Thanks for the update! This is definitely beyond yalls control. Don't worry one bit about continued customer support. Yall are doing your best, and it shows.

Posted on 2012-10-24.

Nakiro commented:

It's all good as long as lessons were learned.

Posted on 2012-10-24.

Adam commented:

Lesson: Everyone other than PHG along the supply chain sucks?

I will gladly wait a little longer for that furry little guy. Thanks for being rad.

Posted on 2012-10-24.

PassiveAssassin commented:

This Bodgan delay STINKS!!!!

Bwahahahahaha....


Posted on 2012-10-24.

Truth commented:

Adam, I think you were being tongue in cheek but, though it isn't that straight forward, that is part of the lesson. Find ways to have distribution do what it can and to give more padding on delivery estimates. One thing I've learned is wait to give an estimate until later in development and over estimate by a lot.

Posted on 2012-10-24.

tortugatron commented:

Mr Scott from Star Trek would agree with that. That's why he's the miracle worker :)

Posted on 2012-10-24.

This comment has been deleted.

JAM2099 commented:

The Reason why Bodgan didn't ship with the rest of the characters is because he is a Skunk and his stench kept him at a difference from all the other cards. And Colby, don't look at it as delays, look at it as teaching society the fine art of Patience. Believe me. We need it.

Posted on 2012-10-24.

superkrm commented:

Give me a few months, I'm going to start a game piece manufacturing company.

oh Bodgan, you stink everything up.

Posted on 2012-10-24.

Truth commented:

Adam, I think you were being tongue in cheek but, though it isn't that straight forward, that is part of the lesson. Find ways to have distribution do what it can and to give more padding on delivery estimates. One thing I've learned is wait to give an estimate until later in development and over estimate by a lot.

Posted on 2012-10-24.

Adam commented:

I was definitely being tongue in cheek. I preorder games all the time, so I was expecting delays, not a problem for me. I know how things go... Though it seems like you guys were especially skunked this time.

I think what FFG does is really the most that can be expected: no dates, just a status indicator of where the games are, at the printer, on the boat, or shipping (probably forgetting a step or two there). It gives the impatient a general idea without promising that which can't be promised, and they really only comment on its progress prior to shipping if customs is being inordinately silly.



Posted on 2012-10-24.

biscuits commented:

Your mishaps are forgiven, especially since you've diagnosed that itch.

Posted on 2012-10-24.

Roderic_Cliche commented:

Sounds good to me. Hoping to see the game in a day or two. About how long should it take for UPS Ground to ship?

Posted on 2012-10-24.

TheRadGasm commented:

Man, I hope you're handling the stress okay (I would have lost it a month ago). It totally sucks to have SW's momentum sapped like this, especially by such seemingly random bullshit. You'll get no grief from me, Truth. Have a cup of tea and hug your lady - you're nearly out of the woods. All the best, buddy.

Posted on 2012-10-24.

seto_akari commented:

So the orders with the promos won't be shipped out until you've received them?

Posted on 2012-10-24.

penfold commented:

Damn i only ordered a bodgan promo cos it was the first one i clicked on


Posted on 2012-10-24.

champrjk commented:

No worries Colby. I've been behind plaid hat ever since you introduced it to me on the heroscapers forums. I like what you guys at plaid hat are doing and I'll be a lifetime supporter. Sometimes unfortunate things in life happen but I know you and everyone at plaid hat will do the best they can under whatever circumstances arise. Best wishes, and try not to stress out.

Posted on 2012-10-24.

jwalker commented:

I waited that long, can wait a bit longer ;)

Posted on 2012-10-25.

Roderic_Cliche commented:

I finally understand what Bodgan is, but this is the first I remember of ever seeing the word/name. I preordered the game, and I understand it was to come with, I'm thinking, 2 promo cards? Was there ever an option to select certain cards, and, if so, what if cards went unselected?

Posted on 2012-10-25.

Kaiju commented:

I am okay with the delays, as long as you keep communicating! When we don't know what to expect, that's when we get annoyed!

Where is your fulfillment agent shipping them from?

Posted on 2012-10-25.

rudyvalentine commented:

Roderic Cliche, the Bodgan promo is only impacting the Summoner Wars reinforcements release. You can add a Summoner Wars promo card when you order a Summoner Wars product from Plaid Hat. If you only ordered Mice & Mystics your order shouldn't be delayed because of Bodgan. There are two promo cards that come with M&M, but Bodgan is not one of them.

Posted on 2012-10-25.

Roderic_Cliche commented:

Oooooh! Thanks, Rudy. In other news, I got my meeses today! They showed up on my doorstep in a box. :)

Posted on 2012-10-25.

worlds_enemy commented:

Thanks for the update Colby!

Posted on 2012-10-25.

Roderic_Cliche commented:

Had a blast playing my first game of Mice and Mystics! :)

Posted on 2012-10-25.

brhodges commented:

I got my copy of Mice & Mystics in the mail yesterday. I cant wait to get a group together to play. No worries on the delays ya'lls games are totaly worth it.

Posted on 2012-10-26.

Winin commented:

Thanks for the update, and no worries about delays. We understand how life works in the real world.

Posted on 2012-10-26.

Lakoda commented:

No worries dude, but thank you thank you thank you for updating us. Perfect storms like that suck, GL! I hope you guys don't have to eat the air freight cost for their screw up.

Posted on 2012-10-26.

R-Oak commented:

the waiting kinda sucks, but thanks for the ubdate
i cant stress anof how having the (up to date) news help whit the waiting
it.. really helps to know you guys are trying and the reason why we are waiting :D

Posted on 2012-10-29.

DRAWN.by.LINES commented:

Can't wait to get my gear. Gonna introduce my friends to Summoner Wars, and gonna rage.

Posted on 2012-10-29.

Wrigley commented:

Just want to echo that for me, it's all about communication. We're looking forward to M&M but included some reinforcement packs in our order so assume we'll still be waiting a bit longer, which is fine... I think even more frequent progress reports where we can all cheer together with each step would make it less of a negative (missed deadlines) and more of a collective anticipation. You don't need to promise your fans much, as the comments here show - we're for you and with you. I understand distributors and game shops might press harder for commitments due to their own business needs, but enthusiastic demand is a good problem to have, so congrats for that!

Posted on 2012-10-30.

KPWoods commented:

"I'm still waiting on a tracking number from the factory so I know when they will arrive, but it should be more than a few more days"

Did that mean to say it "shouldn't" be more than a few more days? Here's hoping.

Posted on 2012-10-30.

SouthBaySon commented:

It's been over a week since your last news item. Can we get an update on Bodgan situation?

If one promo card is holding up the entire order, here I'll send you an envelope and stamp, send me the card when it arrives but ship out the rest of our orders.

Posted on 2012-11-01.

jordierainrain commented:

I got mine

Posted on 2012-11-04.

PassiveAssassin commented:

I got mine as well...

Posted on 2012-11-06.

Surfmonky01 commented:

So people are starting to get theirs now? The silence was making me nervous, If I know there are some out in the wild I'll feel a bit better...

Posted on 2012-11-07.

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