About Us

Privacy Policy

Asmodee North America, Inc., aka Plaid Hat Games (“Plaid Hat”), is committed to protecting your privacy. This privacy policy applies to the Plaid Hat Website and governs data collection and usage for all Plaid Hat Website services; it does not apply to other online or offline sites, products or services. Personal information of all users is collected, used and disclosed as described below:

Personal information collected by Plaid Hat from your account is used for the purpose of billing and shipping your online purchases.

Plaid Hat does not sell, rent or lease its customers’ personal information to third parties. It is possible that Plaid Hat may use personal information to inform you of other products and services available from Plaid Hat and its affiliates. Plaid Hat may also contact you via surveys or other means to conduct research about your opinion of current services or potential new services that may be offered. In those cases, your personal information is NOT released by Plaid Hat.

Plaid Hat occasionally hires other companies to provide limited services on its behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Plaid Hat does not collect, use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Plaid Hat may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Plaid Hat or the site; (b) protect and defend the rights or property of Plaid Hat, including its web site; or (c) act under extenuating circumstances to protect the personal safety of users of the Plaid Hat Website or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Plaid Hat or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Plaid Hat abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Plaid Hat is committed to protecting the security of your personal and financial information. We use a variety of security technologies and procedures to help protect your personal and financial information from unauthorized access, use, or disclosure. We store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the internet, we protect it through Authorize.net.

Unsubscribing from Announcements – Opt-out Policy

If you have an Asmodee account, from time to time, we send announcements by e-mail: news about coming games, important changes in our Site or Services, special offers, etc. You may choose to completely turn off these announcements at any time by going to your profile and update the "I agree to receive newsletters and offers from Asmodee and its partners" checkbox in the Subscriptions section. If you are not logged in to your account, you may also use the Unsubscribe page and enter the e-mail address that you used for your Account. Please note that if you unsubscribe, you will not receive any e-mails from us at all. If you change your mind later, you may turn the announcements back on by returning to your profile and update the "I agree to receive newsletters and offers from Asmodee and its partners" checkbox in the Subscriptions section.

Privacy Policy Questions

If you have any general questions about your Asmodee account, please contact us at https://asmodee.helpshift.com/a/asmodee-net/

Contact Information


Plaid Hat Games
16801 Addison Rd, Suite 255
Addison, TX 75001
United States of America


[email protected]



Office Hours

M-F 10:00 AM - 6:00 PM EST

Damaged/Missing Game Parts

Click here to request replacement parts. Customer Service is handled by Asmodee North America.